2026 marks a turning point for the public gaming sector in Italy. With the full implementation of new online licenses, the operational rollout of Legislative Decree 41/2024, and the guidelines set out in the ADM’s 2026 economic budget, operators face a fundamentally transformed regulatory landscape. Player protection and the prevention of problem gambling are no longer merely formal obligations but structural requirements for obtaining and retaining a license.
This guide analyzes the new regulatory framework, the concrete obligations for concessionaires, and the role that predictive artificial intelligence is assuming as a cornerstone of compliance.
The new regulatory framework: from Legislative Decree 41/2024 to the 2026 regime
Reorganization of the sector: what changes with Legislative Decree 41/2024
Legislative Decree No. 41 of March 25, 2024, published in the Official Gazette on April 3, 2024, represents the most significant comprehensive reform of the public gaming sector in the last fifteen years. Enacted pursuant to Article 15 of the Tax Enabling Law No. 111/2023, the decree systematically reorganizes the regulatory framework for public gaming, starting with remote gaming.
The legislator’s stated objective is clear: to ensure full and reliable protection of the player’s health by preventing any practices that could lead to pathological disorders or forms of compulsive gambling. This is coupled with the need to guarantee transparency in the gaming offer, combat illegal gambling, and ensure the traceability of financial flows.
The main changes introduced by the decree include a unified licensing system with a maximum duration of nine years, stricter requirements for licensees regarding financial strength and technical capacity, and a regulatory framework that places player protection at the heart of the licensing relationship.
The awarding of new online licenses
The implementation process for Legislative Decree 41/2024 reached a key milestone in September 2025, when the ADM published the award decision for online gaming concessions: 46 operators secured the new licenses following a tender process in which the unit value per concession was set at approximately €37 million.
The old licenses expired on November 12, 2025, and new licensees had until May 14, 2026, to activate their systems in accordance with the new technical rules. This means that throughout 2026, the entire Italian online gaming ecosystem operates under the new licensing regime, with technical standards and compliance obligations that are significantly higher than in the past.
For each concessionaire, the second tranche of the one-off fee—amounting to 3 million euros per concession—was paid as a prerequisite for the activation of the service.
The 2026 ADM Economic Budget: Strategic Priorities
The 2026 financial budget of the Customs and Monopolies Agency outlines the operational guidelines for the current year, confirming that the Agency’s strategy is grounded in the principles of legality and the development of safe, responsible gaming, with a particular focus on protecting vulnerable segments of the population.
In operational terms, the figures speak for themselves. The ADM has scheduled a total of 26,500 inspections in the gaming sector for 2026—up from 26,000 the previous year—following a trajectory aimed at reaching 27,500 inspections by the end of the three-year period. For betting shops, bingo halls, and VLT venues, the territorial coverage rate is set at 34%, an increase from 33% in 2025.
A particularly significant figure concerns investment in skills: at least 20% of ADM staff training hours in 2026 will be specifically dedicated to inspection techniques, with a planned increase to 24% by 2028.
The budget also highlights how the integration of advanced technologies—including artificial intelligence and data analysis—is considered instrumental in enhancing the Agency’s ability to identify threats and prevent fraud.
Obligations of concessionaires regarding responsible gaming
Mandatory player protection measures
Legislative Decree 41/2024—specifically Article 14 of Title III—sets out a detailed list of measures that every concessionaire must implement. These are not merely recommendations but binding requirements; failure to comply may result in sanctions and, in the most serious cases, the forfeiture of the concession.
The mandatory measures include:
- Deposit-based limitations: Each operator must apply personalized limitations based on the player's age and gaming behavior, in accordance with protocols that comply with international best practices and are approved by ADM.
- Automatic in-game messages: the system must display the session duration and provide real-time information on spending levels when predefined thresholds are exceeded.
- Mandatory information content: gaming sites must host information on problem gambling, on the available prevention tools and on support services.
- Self-exclusion tools: players must be able to self-exclude from gaming, including from individual product categories, for a period of time they define themselves.
- Dedicated contact channels: the concessionaire must set up operational channels for promoting responsible gaming, available continuously for at least five hours a day.
- Risk level monitoring: the concessionaire is required to adopt advanced tools to monitor the risk associated with individual games and to control the level of participation of the most exposed players.
Investment in responsible communication
The decree also requires concessionaires to invest a share of their revenues in information campaigns and responsible communication initiatives. The goal is twofold: to raise public awareness of the risks associated with gambling and to promote informed gaming behavior.
This requirement builds on the 2018 Dignity Decree, which had already drastically restricted gambling advertising, and complements it with a more mature approach: communication is no longer just about restriction, but becomes an active prevention tool.
The Permanent Council on Public Gaming
One of the most significant institutional innovations is the establishment of the Permanent Council on public games permitted in Italy, provided for by Article 14 of Legislative Decree 41/2024. The Council is tasked with monitoring and analyzing the social impact of gaming, acting as a permanent institutional safeguard on an issue that until now had been addressed only through fragmented regulatory measures.
The role of artificial intelligence in compliance and prevention
From regulatory obligation to competitive advantage
Legislative Decree 41/2024 explicitly states that the gaming offer and the way it is delivered must be supported by suitable advanced technology tools, with particular regard to artificial intelligence tools. This is not a generic mention: the legislator chose to codify AI as the reference tool for player protection.
In practice, this means that concessionaires must have systems capable of analyzing gaming behavior in real time, identifying anomalous patterns and intervening before problematic situations arise. The approach has shifted from reactive — intervening after the harm has occurred — to predictive: detecting early signs of risk and loss of control.
How predictive AI works in responsible gaming
Predictive AI systems applied to responsible gaming work by analyzing multiple behavioral parameters, which may include the frequency of gaming sessions, changes in stake amounts, time spent playing, the distribution of activity across different product types and deviations from the individual player’s usual patterns.
Machine learning algorithms, trained on historical datasets of gaming behavior, can calculate a risk score for each player and trigger graduated interventions: from sending informational messages to automatically imposing mandatory breaks, up to flagging the player to the operator’s compliance team.
The effectiveness of these systems depends on three factors: the quality and depth of the data collected, the sophistication of the predictive models and their integration with the concessionaire’s operational processes. An AI system that identifies a risk but does not trigger a timely intervention is, from a compliance standpoint, an inadequate system.
Beyond compliance: AI as a sustainability tool
Adopting predictive systems is not just a matter of regulatory compliance. For the most forward-thinking operators, it is an investment in business sustainability. A player who develops pathological behavior is a player who, in the medium term, leaves the market — often with significant reputational and legal consequences for the operator.
Industry data show that operators who invested early in AI technologies for responsible gaming record a significant reduction in costs related to penalties and regulatory disputes. AI should no longer be seen merely as a marketing tool, but also as a driver of sustainability and reputational advantage.
The European context and Italy’s position
Italy is among the European markets with the most advanced regulation of online gaming. The Italian concession model, based on a state reserve over public gaming managed through concessions granted by ADM, is one of the most structured on the continent.
With Legislative Decree 41/2024 and the new 2025-2026 concession regime, Italy has taken a further step forward, incorporating specific technological requirements into its regulatory framework — such as the adoption of AI systems — that are still under discussion in other European markets.
The Nordic countries are testing prototypes of integrated systems for cross-operator sharing of behavioral data, a model that could become the next frontier for the Italian market as well. Interoperability between platforms, if accompanied by adequate privacy safeguards, would make it possible to build unified risk profiles and make preventive intervention more effective.
What operators need to do: 2026 compliance checklist
For operators active in the Italian market — both those already holding the new concessions and those considering market entry — 2026 requires close attention on several fronts.
On the technology side, operators must verify that their betting systems comply with the new ADM technical rules. They must adopt AI-based behavioral monitoring tools, and their platforms must integrate all mandatory self-limitation and self-exclusion mechanisms.
On the reporting side, Legislative Decree 41/2024 requires the Minister of Economy and Finance to submit an annual report to Parliament on the state of the sector, including data on progress in player protection. This means concessionaires must be able to produce structured, verifiable data on their prevention activities.
Conclusions: compliance as a strategic advantage
The 2026 regulatory framework outlines a sector in which compliance is no longer a cost to be minimized, but a strategic asset. Operators who see responsible gaming regulations as an opportunity — rather than a constraint — position themselves better in the market, reduce regulatory risk and build a stronger relationship of trust with ADM and with their users.
Predictive artificial intelligence is the tool that makes this transformation possible: not a substitute for human judgment, but an amplifier of prevention capabilities. Today, technology makes it possible to move from combating gambling addiction to active prevention, detecting risk signals before they turn into real harm for the player.
For operators who want to understand how to integrate predictive AI systems into their compliance and responsible gaming processes, discover how Playsafe can support your organization →
Sources and regulatory references:
- Legislative Decree No. 41 of 25 March 2024 — Reorganization of the remote gaming sector
- Law No. 111 of 9 August 2023 — Delegation to the Government for tax reform (Art. 15)
- ADM — 2026 Economic Budget
- ADM — Online gaming concession award decision (17 September 2025)
- Decree-Law 87/2018 — Dignity Decree